Yes, it is necessary for all customers, or their designated representatives, to be present during the cleaning service, to supervise, and to fill in and sign our completion form. In accepting our cleaning assignments, you are representing that you will go to the customer’s home and to provide a cleaning service. Getting each customer to complete and sign the form acts as confirmation from them that a) you showed up for the cleaning assignment, and b) you completed the assignment to their satisfaction. Receiving a photo of the completed and signed form back via text message or email expedites our payment to you.