Please be aware that all orders are non-refundable. If you ever need to reschedule your cleaning appointment, just give us a two business day notice, for example, if the scheduled cleaning is on Thursday then we must be notified by the end of the prior Monday. This will give us time to reassign your cleaning professional. If less than two business days’ notice is given, or we can’t access your home, it may be necessary for us to charge up to the full price of your cleaning. Whenever an appointment is booked for a specific day and time, it ties up that time slot and having to then move you to a different day then causes that future day to become unavailable for other customers. We understand there are times when it may be necessary to reschedule and we will do our best to accommodate you wherever possible within these perimeters. Please note only one rescheduling per order is permitted.

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