Please be aware that all orders are non-cancellable and non-refundable. Since our website calendar is not with live scheduling there are days and times that we may be unable to provide service to you, especially on orders that are placed the night before with Same Day Service. Under such circumstances, we will do our best to accommodate you with another day and time that works for both you and us. Should you absolutely need to have cleaning service on a specific day then we advise you to contact us prior to placing your order. If you ever need to reschedule your cleaning appointment then please refer to the below policy:
Appointments may be rescheduled once free of charge, (subsequent rescheduling with $50 fee), except for the following:
– Any time beyond 72 hours of date of service – no charge
– Within 72 hours of scheduled service – $50 reschedule fee
– Within 48 hours of scheduled service – $100 reschedule fee
– Within 24 hours of scheduled service – 50% of order
– Same day of scheduled service – 100% of order
Please note only one rescheduling per order is permitted. Any deviation to the above will be at E-Z CLEAN’s sole discretion whose decision is final.
If we are unable to provide service to you on the day of your choosing then the amount paid can be applied towards future orders or the value gifted to someone of your choosing. Similarly should our service providers be unable to provide service including but not limited to unexpected illness, weather related, death in the family, emergency, force majeure then you agree to reschedule the service to another date and time that works for all parties.