What is your cancellation and reschedule policy?

Please be aware that all orders are non-cancellable and non-refundable. Since our website calendar is not with live scheduling there are days and times that we may be unable to provide service to you, especially on orders that are placed the night before with Same Day Service. Under such circumstances, we will do our best to accommodate you with another day and time that works for both you and us. Should you absolutely need to have cleaning service on a specific day then we advise you to contact us prior to placing your order. If you ever need to reschedule your cleaning appointment, just give us a two business days notice, for example, if the scheduled cleaning is on Thursday then we must be notified by the end of the prior Monday. This will give us time to reassign your cleaning professional. If less than two business days notice is given, or we can’t access your home, it may be necessary for us to charge up to the full price of your cleaning. Whenever an appointment is booked for a specific day and time, it ties up that time slot and having to then move you to a different day then causes that future day to become unavailable for other customers. We understand there are times when it may be necessary to reschedule and we will do our best to accommodate you wherever possible within these perimeters. Please note only one rescheduling per order is permitted.