Once booked on our website your order is non-refundable, and non-cancellable however the cleaning appointment may be rescheduled one-time. If you ever need to skip a cleaning day, just give us a two business day notice, for example, if the scheduled cleaning is on Thursday then we must be notified by the end of the prior Monday. This will give us time to reassign your cleaning professional. They love to clean, you know. If E-Z Clean receives less than two business days’ notice, or can’t access your home, it may be necessary for us to charge up to the full price of your cleaning. We will do our best to accommodate you on a case by case basis.