In your busy life, we understand that things come up suddenly. So, if it is necessary to cancel or skip your scheduled service for recurring cleans, E-Z Clean merely requires a two business days notice. If E-Z Clean receives less than two business days’ notice, or if we cannot access your home, it will be necessary to charge you the full price of your cleaning. All future cleanings will remain unchanged.
Please note:
- Schedule or service changes may not be made through service providers. Please contact E-Z Clean directly for schedule changes.
- Termination of regularly scheduled cleanings must be in writing, either via SMS to 1 (201) 886-2515 or by email at customerservice@e-zclean4u.com, or by fax to 1 (201) 499-7280
- Recurring service is priced at a discounted rate. Should you choose to cancel recurring service after only one cleaning, please note that our regular One-Time Cleaning charges will apply.
- Please note that all orders placed on our website are non-cancellable and nonrefundable; however we do allow you to reschedule service so long as we receive 2 full business days notice. If we are unable to provide service to you on the day of your choosing then the amount paid can be applied towards future orders or the value gifted to someone of your choosing. Similarly should our service providers be unable to provide service including but not limited to unexpected illness, weather related, death in the family, emergency, force majeure then you agree to reschedule the service to another date and time that works for all parties.