Need to reschedule your cleaning? No problem! Just tell us when you’d like service by completing our Reschedule Form. or by sending us an email at customerservice@e-zclean4u.com, or text message.
Your new cleaning date request will be entered into our system and confirmation will be provided to you by one of our representatives once we have double checked our existing schedule and availability. Please note, since our top notch cleaning professionals book up well in advance, E-Z Clean requires a notice of two business days to reschedule a recurring clean. For first time customers please refer to our below policy:
Appointments may be rescheduled once free of charge, (subsequent rescheduling with $50 fee), except for the following:
– Any time beyond 72 hours of date of service – no charge
– Within 72 hours of scheduled service – $50 reschedule fee
– Within 48 hours of scheduled service – $100 reschedule fee
– Within 24 hours of scheduled service – 50% of order
– Same day of scheduled service – 100% of order
Please note only one rescheduling per order is permitted. Any deviation to the above will be at E-Z CLEAN’s sole discretion whose decision is final.
If we are unable to provide service to you on the day of your choosing then the amount paid can be applied towards future orders or the value gifted to someone of your choosing. Similarly should our service providers be unable to provide service including but not limited to unexpected illness, weather related, death in the family, emergency, force majeure then you agree to reschedule the service to another date and time that works for all parties.