Absolutely not. In fact, most of our customers prefer not to be home when we clean! You may be home if you like, but we do not require it as long as we have secure entry. We will make personal and confidential arrangements with you on how to gain access to your house.
Most customers either provide us a key or hide one on the premises on house cleaning day, or give us the digital (garage) code to enter the home. If we are unable to gain access to your house for a regularly scheduled cleaning, and you are unable to return home in order to provide access to us, we must charge you the full price of the cleaning – please understand our housekeepers are paid for the work that they do and we will not be able to provide them with another cleaning assignment at such short notice therefore they will be out of pocket.

Hello