How do I get paid?

We pay everyone via PayPal (no exceptions), our customers pay us this way, it’s immediate and online. If you don’t have a PayPal account, then visit www.paypal.com and sign up. It’s totally free, you don’t need a bank account, and you can ask them to send you a debit...

What happens if I get a bad review?

Sometimes it happens when a customer is overly demanding or perceives you to have an attitude with them. Sometimes the customer is at fault and sometimes it is the service professional. We will try to understand what has happened and if necessary to intervene. The...

Customer Personal Belongings

In selecting us for cleaning service, our customers are opening their homes, and exposing their family members, pets, and all their personal belongings to you. These personal belongings are THEIRS, in as much as this may be considered by some to be a taboo subject, we...

Customer Property – Damages

Our more experienced Pros know that if anything is accidentally broken, it is best to notify us immediately so that we can reach out to the customer. It is best to let the customer know, and not to hide it from them out of fear, most are more understanding when such...

Will I receive customer tips (gratuities)?

It is always at the customer’s discretion whether to give you a tip. Some do, some don’t. In our experience and based on the value of the assignment itself, a customary gratuity ranges from $10-40 – this is your money to keep. Never ask a customer to tip you, it is...