How do I get paid?

We pay everyone via PayPal (no exceptions), our customers pay us this way, it’s immediate and online. If you don’t have a PayPal account, then visit www.paypal.com and sign up. It’s totally free, you don’t need a bank account, and you can ask them to send you a debit...

What happens if I get a bad review?

Sometimes it happens when a customer is overly demanding or perceives you to have an attitude with them. Sometimes the customer is at fault and sometimes it is the service professional. We will try to understand what has happened and if necessary to intervene. The...

Customer Personal Belongings

In selecting us for cleaning service, our customers are opening their homes, and exposing their family members, pets, and all their personal belongings to you. These personal belongings are THEIRS, in as much as this may be considered by some to be a taboo subject, we...

Customer Property – Damages

If anything is accidentally broken, then notify us immediately and we will do our best to deal with the customer. You should also let the customer know, do not hide it from the customer out of fear, most are more understanding when such matters are brought to their...

Will I receive customer tips (gratuities)?

It is always at the customer’s discretion whether to give you a tip. Some do, some don’t. In our experience and based on the value of the assignment itself, a customary gratuity ranges from $5-20 – this is your money to keep. Never ask a customer to tip you, it is...